Privacy Policy

Introduction

eStudentLoan.com is committed to respecting the privacy rights of its customers, visitors, and other users of the eStudentLoan.com Website (the “Site”). This Privacy Notice applies to users or individuals who use the Site (“you”) and is to provide you with information concerning each of our privacy policies and to help you understand how we handle personal information about you which we may collect and disclose. This Privacy Notice applies to our current customers, former customers, new and registered users and applicants.

We created this Website Privacy Notice (this “Privacy Notice”) to give you confidence as you visit and use the Site, and to demonstrate our commitment to fair information practices and the protection of privacy. This Privacy Notice is only applicable to the Site, and not to any other websites that you may be able to access from the Site, each of which may have data collection and use practices and policies that differ materially from this Policy. PLEASE NOTE: OUR ONLINE INFORMATION COLLECTION AND USE PRACTICES MAY DIFFER FROM OUR PRACTICES REGARDING INFORMATION OBTAINED OFFLINE OR FROM OTHER WEBSITES OR BUSINESSES OWNED OR MAINTAINED BY ESTUDENTLOAN.COM OR ITS SUBSIDIARIES.

Information We Collect

This notice uses the term “nonpublic personal information.” This means personal information about you which identifies you, and that is not available from public sources, such as your name, address, e-mail address, telephone number, age, date of birth, and information about your interests in and use of various products, programs, and services. We may collect nonpublic personal information about you from various sources, including:

information provided by you such as, for example, information submitted via online forms which ask users to provide their names, e-mail addresses, and other information;
information about your interactions with us, our affiliates or others;
information we receive from third parties, such as an advertiser or other public or private data sources; and
information we receive when you visit the Site, such as information stored in cookies.

In addition, from time to time, we may supplement nonpublic personal information you provide us with information from other sources, such as information validating your address. Thus, information we obtain through the Site may be intermingled with and used in conjunction with information obtained through sources other than the Site, including both offline and online sources.

How We Use Information We Collect

We may use the information we collect from you for any of the following purposes: (1) to fulfill your requests for products and services; (2) to provide you with targeted offers and advertising on the Site; (3) to contact you with information and promotional materials and offers from our company as well as from our subsidiaries, affiliates, marketing partners, advertisers and other third parties; (4) to contact you when necessary; (5) to review Site usage and operations; (6) to address problems with the Site, our business or our products and services; and (7) to protect the security or integrity of the Site and our business.

How We Share Information We Collect

We do not disclose any nonpublic personal information about our users, applicants, customers or former customers to anyone, except as permitted or required by law. For example, nonpublic personal information about you may be shared with nonaffiliated third parties as necessary to process, make, or service a loan to you. We may also provide nonpublic personal information about you to our affiliated companies for any of those purposes, as permitted by law. In the event that our business or substantially all of its assets are acquired, your personal information may be one of the transferred assets.

How We Collect Non-Personally Identifiable Information

To enhance your online experience with us, many of our web pages use “cookies.” Cookies are text files placed on your hard disk by our web server to store your preferences. Cookies help us learn which areas of the Site are useful and which areas need improvement. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information and we do not store personally identifiable information in cookies.

We use cookies as a convenience feature to save you time, to understand how our Site is used, and to improve the content and offerings on the Site. For example, we may use cookies to personalize your experience at the Site or recall your specific information on subsequent visits (e.g., to recognize you by name when you return to the Site). We also may use cookies to offer you products, programs or services. You can opt to have your browser reject cookies. You should also know that companies that advertise on the Site (and their agents) might use their own cookies. This policy does not cover how these companies use their cookies. We do not have access to or control over information collected by outside advertisers on our site.

We also may collect certain non-personally identifiable information (i.e., generic information that does not identify you personally) when you visit any of the pages on the Site, such as the type of browser you are using (e.g., Internet Explorer), the type of operating system you are using, (e.g., Windows XP or Mac OS), IP addresses (the number assigned to computers on the Internet), the domain name of your Internet service provider (e.g., America Online or EarthLink), the URL from which you access the Site and the URL you first visit after leaving the Site. In addition, we, or third-party service providers acting on our behalf, may use JavaScript to collect information about your browsing behavior on the Site, such as the areas or pages that you visit and the amount of time you spend viewing the Site.

How We Use Non-personally Identifiable Information

As explained above, we use cookies as a convenience feature to save you time, to understand how our Site is used, to improve the content and offerings on the Site and to offer you products, programs or services. If you are referred to the Site from one of our marketing partners, we may combine the non-personally identifiable information we collect from you with your personal information however; we will use the combined information only to compensate the marketing partner for the referral, and we will not disclose it. We also may use this information in the aggregate to analyze how our Site is used, as well as to offer you products, programs or services. Sometimes we share aggregate information with others, including affiliated companies and non-affiliated companies.

Third Party Websites

This Policy is only applicable to the Site, and not to any other websites that you may be able to access from the Site, each of which may have data collection and use practices and policies that differ materially from this Policy. If you choose to visit other websites, we are not responsible for the privacy practices or content of those other websites, and it is your responsibility to review the privacy policies at those websites to confirm that you understand and agree with their policies.

Notice Concerning Children

We are a general audience website, and do not target any of our content specifically at children under 13 years of age. We understand and are committed to respecting the sensitive nature of children’s privacy online, and do not knowingly collect personal information from children under 13 years of age. If we learn or have reason to suspect that a Site user is under age 13, we will promptly delete any personal information in that user’s account.

Our Security Policy and Practices

Access to nonpublic personal information about you is limited to our employees and third parties who work on our behalf, who need to know such information to provide products or services to you. We maintain physical, electronic, and administrative safeguards to guard the confidentially and security of your nonpublic personal information.

Changes To This Privacy Policy

We may change this privacy policy from time to time. When we do, we will post a change notice on our website if the change is not material. If the change is material, we will notify you in writing.

How to Contact Us

If you have any questions regarding our privacy and security policies and practices, or to opt-out of our sharing of your nonpublic personal information with our affiliates, (does not include affiliates which provide services to us in order to maintain your account) please email us at help@estudentloan.com and list eStudentLoan in the subject line along with your name and address/phone number or write us with the same information at:

eStudentLoan.com

3020 Hartley Road
Suite 200
Jacksonville. FL 32257

Date last revised: February 15, 2013